> For the complete documentation index, see [llms.txt](https://help.livebuy.tv/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.livebuy.tv/product-tour/settings/links/customer-service-link.md).

# 客服連結

## 客服聊天設定 <a href="#page-links-to" id="page-links-to"></a>

可三擇一自選 「 自訂網址 」 、 「 FB Messenger 聊天室 」 或是 「 連結帳號網址 」  設定。您可以自訂網址設為官網的客服或聯絡資訊之連結，也可以引導您的粉絲或顧客透過 FB Messenger 工具與您進行一對一即時聊天。

若您擁有 Facebook 粉絲專頁，我們將優先建議您設定 「 FB Messenger 聊天室 」 連結。

「 連結帳號網址 」 功能是會自動帶入 「 一般設定 」 中的 FB 粉絲專頁網址。

<figure><img src="/files/OxYhv7wpdmes7Ml0F56z" alt=""><figcaption><p>客服連結 - 設定頁面</p></figcaption></figure>

### 顧客可見客服圖示 <a href="#front-end-click-to-chat-link" id="front-end-click-to-chat-link"></a>

您的粉絲或顧客於 「 點播間內右側下方 」 或是 「 購物清單畫面 」 均可見客服圖示按鈕，只要點選 「 確定 」之後即可直接前往您所指定的客服連結頁，與您的商城小幫手進行一對一對話。

![](/files/HRSvujKF3sRcxgWSEpeA)![](/files/EusWf3mWLxLm35VdHBDS)

### **FB Messenger 連結設定教學** <a href="#copy-fb-messenger-link" id="copy-fb-messenger-link"></a>

打開您的 Facebook 粉絲專頁首頁，從網址列中取得 Facebook ID 或是公開的用戶名稱。FB Messenger 網址取得規則有 **<https://m.me/> + Facebook ID** 或是 **<https://m.me/> + 粉絲專頁公開的用戶名稱** 兩種方法，只需按步驟設定完成並儲存更新後，您的粉絲或顧客即可輕鬆以 FB Messenger 與您一對一交談。

**方法一：Facebook ID (預設)**

<figure><img src="/files/otuuplmlCEl3V5KvaYn6" alt=""><figcaption><p>Facebook ID 取得方式</p></figcaption></figure>

**方法二：公開的用戶名稱 (您所指定的英文或數字)**

<figure><img src="/files/3IqVtubPt9zbfHJ22x5x" alt=""><figcaption><p>Facebook 用戶名稱</p></figcaption></figure>

**方法三：複製您的網址 (從 FB 粉專收件匣取得)**

<figure><img src="/files/oHsCgkvya5cBsNq5ekz7" alt=""><figcaption><p>複製 FB Messenger 網址</p></figcaption></figure>


---

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